Orders & Returns
You can arrange your return on our returns page by clicking here.
Payments & Discounts
Shipping & Delivery
Terms and Conditions
It’s estimated that the fashion industry generates 92 million tons of textile waste every year*. To start tackling this, we’re working with Reskinned, a company who has made it their mission never to send anything to landfill.
Reskinned enables you to trade-in the items you no longer want, don’t fit, or that have reached the end of their wearable life. They’ll find them a new home or recycle them if they’ve seen better days.
Our customers will be able to trade in their used Kickers UK footwear in return for a discount voucher code, redeemable exclusively at kickers.co.uk.
Follow these simple steps to release new life into your old items
- Add the Kickers footwear you want to return to your takeback basket (this can be any Kickers footwear purchased in the UK, directly from us or one of our retail partners).
- Package up them up and take them to the courier drop point
- Reskinned will verify your trade-in and send you an e-voucher
- Use the credit to purchase new Kicks atKickers.co.uk!
The returns system is designed to reduce resources and the carbon created by trading in. We don’t want to create unnecessary packaging, so we’d like you to grab a fashion delivery bag or box that you already have. Please ensure that it's clean, robust and fits within the size criteria below:
Dimensions = 30 x 30 x 50cm. Weight 2kg
When you complete the takeback form, Reskinned gives you a convenient courier option based on your postcode. They will then email you a postage label. If you haven't received this, please check your spam box and if you still do not have it, email firstname.lastname@example.org quoting your takeback reference.
- Voucher codes will only be released by Reskinned for genuine Kickers UK footwear which were originally purchased in the UK.
- Reskinned are responsible for issuing the voucher code to you. Voucher codes will be issued within 10 days of Reskinned receiving a pair of Kickers UK shoes (in compliance with the take back rules). If you have not received your voucher code within 10 days, please contact email@example.com
- The Kickers shoes sent to Reskinned must be a pair of shoes. A voucher code will not be released for single or unpaired shoes.
- A minimum spend of £60 on Kickers.co.uk applies for the voucher code to be activated.
- The Voucher code can only be used for Kickers footwear items on Kickers.co.uk.
- The voucher code value is dependent on the following:
- One pair of Kickers shoes returned = £10
- Two pairs of Kickers shoes returned = £20
- The voucher code can only be redeemed against a single transaction. If multiple items are being purchased under one transaction, the total voucher value will be deducted from the total value of Kickers shoes being purchased.
- To redeem your voucher, you must be enter the code in the promo code section in the checkout stage at Kickers.co.uk
- You are only permitted to send two pairs of Kickers shoes per Reskinned Takeback transaction.
- Voucher code can only be redeemed against full price items.
- Voucher code issued cannot be used in conjunction with any other discount, offer code or voucher.
- Takeback voucher codes are valid for 9 months from date of release.
- Takeback vouchers cannot be honoured retrospectively if the code is not used at time of purchase.
- No further voucher code will be issued to you if you return any Kickers shoes which were purchased using a voucher code. The voucher code will be deemed used.
- Only UK customers are eligible to participate in the Kickers takeback programme.
- firstname.lastname@example.org should be contacted if your voucher code does not work.
- Voucher codes are for personal use only and cannot be exchanged for monetary value or transferred.
- Kickers reserves the right to amend these terms and conditions at any time, without any notice.
- Reskinned Limited operate the takeback programme for Kickers shoes and by sending your shoes to Reskinned you agree and understand that Airborne Footwear Limited (trading as Kickers) do not have any control or responsibility over the take back programme.
If you need to contact Reskinned, please email email@example.com and their customer services team will get back to you.
If your question is regarding a takeback that you are awaiting a credit for, please remember it can take up to 10 days to process your return from the time you drop it off at the courier collection point.
Please only contact us regarding pending returns after this period has ended. Remember to quote your takeback reference, which can be found on the emails we've sent you.
Still need help?
Call our Customer Service team on 08001510778.
Monday to Friday 8am to 8pm
Saturday 9am to 4pm.
Please note we are closed on Sundays.