Refund policy
We have extended our normal returns policy for the Christmas period.
Any item purchased between 1st November and 31st December can be returned up until 31st January 2026.
Thank you for visiting the Kickers website. We take a lot of care in the quality of our products and want you to be happy with the service you get from us.
Returns Procedure
If for any reason you are not happy with your Kickers products, please follow our returns procedure, so that we can assist you in the exchange or refund of your order. For any reason you are not happy with your Kickers products, please follow our returns procedure, so that we can assist you in the refund of your order. Kickers reserves the right to reject the return of products which are not returned in accordance with our returns policy, and we may request that you pay for the shipping of such goods back to you. Our returns procedure does not affect your statutory rights. You can only return Kickers products which have been purchased directly through this website. If you purchased your Kickers products at a retail store or from another websites the products must be returned to the original store or site which they were purchased from.
Conditions for all Returns
You may return new, unworn or unused products which you wish to within 30 days of purchase. Please note you have a duty to take reasonable care of returned products, and any refund may be withheld or a charge incurred if you fail to take such care and damage the products. Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible).
Please note: for UK consumers, your right to exchange or return products is separate from your statutory right to cancel your order or to reject faulty goods (see below).
i. UK Return: Costs and Instructions
a) With your purchase of Kickers products, you have 30 days to make a return. We offer free returns for purchases made within the United Kingdom. To initiate a return, please follow the steps below:
- Complete the returns form here.
- Instructions will be sent by email once the form has been completed.
- Ensure the items are packed securely and dispatched within 14 days.
If you cannot access the returns portal, you can contact us by email at: customerservice@kickers.co.uk.
Please note that if you have opted to deliver the product(s) back to us by more expensive means than the standard delivery option offered, you will not be refunded the outbound delivery cost.
b) We will not refund the original delivery charge in the case of a return, and you will only be reimbursed the original delivery charge where you exercise your statutory right to cancel or to reject faulty goods as described below.
c) In the case of returns, you will only be refunded the value of the products ordered.
Please do not return items to our head office address in London, as all returns are processed at our warehouse in the northeast of England. If you return items to our head office address, your return may be severely delayed. We will refund all monies received from you, excluding the outbound delivery cost, within fourteen (14) days of receiving the product(s) from you.
In all cases, you must obtain 'proof of posting' from whichever carrier you choose to use so your products can be tracked. Undelivered products cannot be refunded.
Statutory Right to Cancel
If you are a customer, in addition to our Returns Procedure, under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 – you also have fourteen (14) days (beginning the day after receipt of the products) to cancel your purchase order.
Where you exercise your statutory right to cancel, we will provide a full refund on the price paid for the products. If you have cancelled your entire order, we will also refund your original delivery charge. If you only cancel part of your order and return only some of the products delivered to you, delivery charges will not be refunded. This is because the delivery charge is normally the same regardless of the number of items delivered and, if you retain part of your order, the delivery charge still applies to the part that you retained.
Where you exercise your right to cancel within fourteen (14) days, you should return the products to us without undue delay and, in any event, no later than 14 days after the day on which you inform us in writing of your decision to cancel the contract. Please note: if we have provided any services as part of the purchase (e.g. products made to order or gift wrapping) and we have begun to provide these services before you have exercised your right to cancel, we shall not reimburse the costs of such services.
We will refund the cost of the rejected products and the cost of our standard delivery charges within 14 days of receiving the products back. Please note that should the value of the products have been reduced by your handling of them, we reserve the right to deduct the diminished value of the products before we refund you.
If the products are faulty, you have a short term right to reject the faulty products within 60 days of delivery. If you do not exercise this right, you have a right to the repair or replacement of the faulty products and, if such the repair or replacement is inadequate, you have a right to reject the products and obtain a full refund.
Discrepancies
If there are any discrepancies with your order, you must notify us as soon as possible. If you have been shipped the incorrect goods then please do accept our apologies. Please follow the Returns Procedure. Any replacements will be sent to you at no extra cost to yourself.
Disputes
We are under a legal obligation to notify you that certain disputes can be settled by Alternative Dispute Resolution (“ADR”). The approved body to resolve disputes via ADR in our industry is The Retail Ombudsman. Alternatively, there is also an Online Dispute Resolution (“ODR”) Platform available here: //ec.europa.eu/odr
However, please note that settling disputes via ADR / ODR is not mandatory and we have not elected to resolve our disputes via ADR / ODR. This means that any dispute relating in any way to your visit to the Website or to products you purchase through the Website should be submitted to the courts of England and Wales (unless you have violated or threatened to violate Kickers' intellectual property rights in any way in which case Kickers may seek injunctive or other appropriate relief in any court in any country in the world and you consent to exclusive jurisdiction of such courts).