Step-By-Step Guide to Free Returns
We are sorry that you were not happy with your purchase from Kickers. We want to make sure the process is as easy as possible
and we have a dedicated customer services team ready to help you if you wish to make a return. Please follow our simple step by step guide below.
*Eligible returns are in pristine condition and requested within 30 days of receipt. Queries for returns that fall outside the policy can be raised via our customer service team who you can reach by clicking HERE.
We have extended our normal returns policy for the Christmas period. Any item purchased between 1st November and 31st December can be returned up until 31st January 2024.
Return Policy FAQ’s
To arrange your return simply click here , having your order number and postcode to hand. You will be guided through the returns process. You have 30 days from the date of receiving your items to create a return request. Remembering this is a free service if you are in the United Kingdom.
If you need to get in touch with us to discuss anything in advance, we have a great Customer Service team on hand to help, simply visit here to reach out to them
Once you have followed the three simple steps to creating your return, please send the items in their original packaging, please obtain a proof of postage receipt when returning items for your piece of mind. Any items you have accepted and then returned is your responsibility until it reaches our warehouse.
Please note, all returned items need to be returned in pristine condition with all tags intact.
If you have received a damaged, faulty or incorrect item, please contact our customer service team where they will help you resolve this on a case-by-case basis.
If you request a replacement item and the item is no longer available, we will process a refund back to the original method of payment you used to purchase the item.
Please note that we do not offer exchanges.
UK returns are now free - Please register and send your return as advised above.
Please allow 7-10 days for transportation for your items to arrive back in our returns warehouse. Once received you will be notified by email as your goods enter our quality inspection process. Please allow a further 5-7 days for the funds to be refunded back to the original payment method used.
Unfortunately, we are unable to offer an exchange service at this time. Please follow the returns procedures to return your item(s) and place a new order for the replacement.
We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please contact us with all information you have. As part of our customer objectives, we will do our utmost to resolve your query with speed, ease and with absolute minimal inconvenience.
We review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action.
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us through your account using the online message centre. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us through your account using the online message centre. Please provide details of the fault and where possible attach pictures to your message.