Delivery

If your order is taking a little longer than expected, do bare with us while we work with reduced  staff numbers in our warehouse due to social distancing.  If you’ve ordered on Express Delivery, we will aim to deliver the next working day and Standard delivery within 3-5 days 

Your order

Once we receive your online order, we’ll carefully package your Kickers and send them out via your preferred delivery method – see below for the available options and estimated times. We’ll also send an email as soon as your parcel leaves our warehouse.

If at any time you have a query about your order, please contact our Customer Service team on customerservice@kickers.co.uk. They’ll be happy to help.

Delivery services

We know how eager you’ll be to get your Kickers after placing an order – so our delivery services are designed to offer speed and flexibility at the best price for you. There’s a range of options, depending on your location:

UK Express Delivery - £4.95

(UK Mainland, Northern Ireland & Scottish Highlands)

If you order before 8.00pm Monday to Friday (excluding UK Bank Holidays), your items will be delivered the next working day. If your order is placed after 8.00pm on Friday, or at any time over the weekend, your order will arrive on Tuesday. We’ll send an email on the scheduled delivery day to let you know what time to expect your parcel.

Please do bear with us if we are slightly delayed as we are working with reduced staff numbers in our warehouse, Express delivery orders may take 48hrs to arrive.

Please note that a signature will be required on receipt (if you’re not in, the courier will leave a card with details about re-delivery or collection).

Deliveries usually take place Monday to Friday (excluding UK Bank Holidays), though they may in some instances take place on a Saturday, depending on your local sorting office.

Please note, Express Delivery is not available in the following postcode areas: AB, DD8-11, KW15-17, ZE1-99, GY1-99, JE1-99, PA20-23,25-32,34-35,37,39-40, PH50, HS9-99, KA27,28, PA41-49, PA60-75, PA77-78, PA62-74, PA76, PH41(2),42,43,44, IV1-20,25,30-32,36, IV21-23, IV26-27, IV40-56, PH19-26,30-41, KW1-3,5-14, HS1-8, IV40-53,54,55,56, BF0-BF99, IM1-99, TR21-25, EIRE/ROI

UK Standard Delivery - FREE

Please note UK Standard includes Mainland, Northern Ireland and the Scottish Highlands.

We aim to deliver your order within 3 - 5 working days. Deliveries usually take place Monday to Friday (excluding UK Bank Holidays), though they may in some instances take place on a Saturday, depending on your local sorting office.

Please note that a signature will be required on receipt (if you’re not in, the courier will leave a card with details about re-delivery or collection).

We deliver to serving British Forces personnel. Simply follow this format when entering delivery information for your order:

Service number; Rank; Recipient name
Unit/Regiment
Operation name
BFPO number

For example:
1234567 Pte Joe Bloggs
1st Battalion
Operation Telic
BFPO 641

  

EU Delivery Update

Our EU & Worldwide delivery service is now available.

EU Express Delivery - £12.00

(Includes Channel Islands)

On all orders places by 8pm Monday-Friday we will aim to dispatch all orders within 24 hours, and aim to deliver your order within three working days. Deliveries usually take place Monday to Friday (excluding UK Bank Holidays)

Prices shown are inclusive of UK VAT. VAT will be deducted if the delivery address is outside the EU.

 

Any customs or import duties are levied once the package reaches its destination country.  Kickers is not responsible for any additional charges for customs clearance, and our customers may pay for these in full. Kickers has no control over these charges and cannot predict what they may be. Customs policies may vary widely from country to country; you may want to contact your local customs office for further information. Delivery times may vary due to circumstances beyond our control.

EU Standard Delivery at £6.95

(Includes Channel Islands)

We endeavour to dispatch all orders within 24 hours, and aim to deliver your order within 8 - 10 working days. Deliveries usually take place Monday to Friday (excluding UK Bank Holidays)

Prices shown are inclusive of UK VAT. VAT will be deducted if the delivery address is outside the EU.

Any customs or import duties are levied once the package reaches its destination country.  Kickers is not responsible for any additional charges for customs clearance, and our customers may pay for these in full. Kickers has no control over these charges and cannot predict what they may be. Customs policies may vary widely from country to country; you may want to contact your local customs office for further information. Delivery times may vary due to circumstances beyond our control. If you choose not to pay the applicable customs charges, Kickers will refund you for any goods returned to it in a resalable condition less any charges it incurs as a result. If, however, you do not elect to return the goods to Kickers, it is possible that Customs will not release the goods and Kickers will not be able to process a refund.

 World Standard Delivery at £12.95

Please note available countries include USA, Canada, Indonesia, Malaysia, Australia, New Zealand and Jamaica. Delivery takes between 8 and 15 working days.

We aim to dispatch all orders within 24 hours, however please allow up to seven working days for delivery. Prices shown are inclusive of UK VAT.

Any customs or import duties are levied once the package reaches its destination country.  Kickers is not responsible for any additional charges for customs clearance, and our customers may pay for these in full. Kickers has no control over these charges and cannot predict what they may be. Customs policies may vary widely from country to country; you may want to contact your local customs office for further information. Delivery times may vary due to circumstances beyond our control. If you choose not to pay the applicable customs charges, Kickers will refund you for any goods returned to it in a resalable condition less any charges it incurs as a result. If, however, you do not elect to return the goods to Kickers, it is possible that Customs will not release the goods and Kickers will not be able to process a refund.

 

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