As a brand that has been part of many social movements in the last 50 years, we’ve always championed the notion that groups of people supporting each other can affect change for the better. What has inspired us at Kickers more than anything over the past few weeks, is the sense of community spirit that we have seen from so many different walks of life.
Throughout the COVID-19 global pandemic, the wellbeing of our employees and customers has been and continues to be our priority. We’ve therefore made the decision to temporarily suspend online orders on our website from Tuesday 31 March 2020. Below you can see these in a bit more detail;
1. Why aren’t you despatching orders?
Throughout the COVID-19 global pandemic, the wellbeing of our employees and customers has been and continues to be our priority. We’ve therefore made the decision to temporarily suspend online orders on our website from Tuesday 31 March 2020. While our distribution centres remain open, we’ve significantly reduced the level of activity and the number of people working in our warehouses to minimise the risks and to protect the well-being of our teams.
2. I’ve already placed an order; will this be despatched?
Yes. We will ship all orders that we have received.
3. I want to return something. What happens now?
We will continue to process all returns that you send to us. We can offer a refund or an exchange. Please note the products must be returned in the original sellable condition with any tags and/or boxes.
We’ve extended our returns period to 60 days (from the date of purchase). In the UK, we still offer free returns, and labels will be included in your parcel.
4. Who can I contact if I have a question?
For more information or questions about existing orders, please get in touch with our customer services team, who are working remotely from home, at firstname.lastname@example.org. In order to provide the best possible service, our current opening hours are Monday to Friday, 9.30am – 6pm (BST).
5. When will you start selling online again?
These are unprecedented and challenging times for everyone, so we’d like thank our teams and our customers, for your continued support and understanding. We’ll be in touch as soon as we re-open but, in the meantime, you can stay connected with us by following us at @kickersuk and @kickerskidsuk on Instagram and Facebook.