Terms of Sale
E-COMMERCE TERMS OF SALE – “KICKERS”
Effective Date: 24 November 2025
1. APPLICABILITY
These Terms of Sale apply to all purchases of Kickers products made on the Website. By placing an order on the Website, you agree to be legally bound by these Terms of Sale. Please read the Terms of Sale carefully before purchasing any products on the Website. Your use of the Website is also governed by Kickers Terms of Use, Privacy Policy and Cookie Policy which are incorporated herein by reference and as amended from time to time.
2. PLACING ORDERS ON THE WEBSITE
ELIGIBILITY TO ORDER
To place an order on the Website, you must be at least 16 years old or older, as required under applicable law, or acting with parental or guardian consent where legally required. You are strictly prohibited from purchasing any of the products on the Website for resale. Kickers have the right to, without any limitation, restrict sales to you, cancel your orders, and/or suspend or close your account at its discretion. If we cancel an order because you are not eligible to order, it will be without charge to you.
RESTRICTIONS ON LARGE ORDERS
We reserve the right to impose limits on the number of units of any product that you may purchase in a single order or across multiple orders. This includes, without limitation, the right to restrict, refuse, or cancel orders that we believe, in our sole discretion:
· involve the purchase of multiple units of the same product that exceed normal personal use;
· form part of a pattern of repeated large orders;
· indicate purchasing for resale, commercial use, or distribution; or
· are otherwise inconsistent with these Terms of Sale.
If we cancel an order under this clause, we will refund any amounts you have already paid for the cancelled products. We may also, at our discretion, suspend or close your account if we reasonably believe you are attempting to purchase products for resale.
This clause does not affect your statutory rights.
OUR CONTRACT WITH YOU
When you place an order to purchase a product on the Website, we will send you an email acknowledging receipt and containing details of the order, this represents an offer by you. The offer is accepted by us when we send you an email confirming that the products are shipped to you (“Order Confirmation”). At the point when the Order Confirmation is sent to you, a contract containing these Terms of Sale comes into existence and is binding on you and us (“Contract”). Whilst we will do our best to fulfil your order once accepted, if we cannot fulfil your order, we will inform you of this in writing and the order will be cancelled with a refund processed.
OUR RIGHT TO REJECT OR CANCEL A CONTRACT
Fulfilment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:
· the product is not available / in stock;
· your billing information is not correct or not verifiable;
· your order is flagged by our security systems as an unusual order or an order susceptible to fraud;
· you are under the legal age in your country;
· we believe you are a reseller;
· there was an error in the price displayed on the Website;
· we could not deliver to the address provided by you;
· due to an Event Outside Our Control (see below); or
· in the event of misspellings or other errors or mistakes in the Website information.
FRAUD CHECK
When you submit an order, we may run some checks on it before it is fulfilled. These checks may include verifying your address and checking for fraud. We automated and manual checks, consistent with the fraud-prevention measures described in our Terms of Use, on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud on the Website will be investigated and if necessary prosecuted.
3. PRICES AND PAYMENT
PRICES AND CURRENCY
All prices displayed on the Website are inclusive of Value-Added Tax (VAT) or other sales tax as applicable, at the relevant rate (unless otherwise specified). Prices shown on the Website do not include the costs of delivery, please see below further information on delivery costs. The total price specified in the final checkout screen includes tax and delivery costs of your order. This total price will be in the Order Confirmation.
If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate which is beyond our control.
STORE CREDIT
Any credit will be valid for twelve (12) months from the date of issue. Credit will show at checkout when choosing your payment option. Credit can only be used on www.kickers.co.uk.
PRICE CHANGES
The prices of products will be displayed on the Website. Prices may change from time to time, but the changes will not affect any order which we have confirmed in an Order Confirmation.
We take reasonable care to keep up to date on the Website but despite our efforts, some products may be incorrectly priced. If a product’s correct price is lower than our stated price, we will charge the lower amount. If a product’s correct price is higher than our stated price, we will at our discretion, either contact you and ask if you want to continue with your purchase at the higher price or cancel your order and notify you of the cancellation.
TITLE TRANSFER
We will retain title in any product(s) until we have received full payment for such product(s), at which point the title will transfer to you.
4. PRODUCT DESCRIPTION AND IMAGES
While we take reasonable care to ensure that all product descriptions, images and specifications on the Website are accurate and up to date, they are provided for general information only. Due to differences in device display settings, lighting conditions and manufacturing processes, the colours and appearance of products may vary slightly from the images shown on the Website.
We do not guarantee that your device’s display of any colour will be accurate. Any minor variations in colour, material, dimensions or finish that do not materially affect the quality or performance of the product will not constitute a defect or misdescription. This does not affect your statutory rights in relation to products that are faulty or not as described.
5. DELIVERY OF THE PRODUCTS
DELIVERIES – WHEN AND WHERE
We will endeavour to deliver all standard products ordered within 15 days of the date on your Order Confirmation and in any event, no later than 30 days after the date of your Order Confirmation (unless agreed otherwise). If your order has not arrived within the expected delivery period, please contact our Customer Services team at customerservice@kickers.co.uk and we will do our best to assist. We deliver Monday to Saturday. We do not deliver on Sundays or on public holidays.
Delivery will be at the address specified in your order. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you giving us incorrect delivery information.
Please see our Delivery Policy for further information on our delivery methods, locations and charges (if applicable).
RISK IN THE PRODUCTS
You are responsible for the products, and the risk of loss or damage passes on to you, once they come into your physical possession (or that of a person you nominate to receive them).
6. RETURNS AND CANCELLATIONS
RETURNING YOUR ORDER
You may return new, unworn or unused products within 30 days of the date on which the products were shipped to you. If you would like to exchange a product when delivered, you must return the goods for a full refund and re-order the product needed. This does not affect your statutory rights to withdraw or return faulty or misdescribed products.
You can only return Kickers products that have been purchased directly through this Website. Kickers products purchased at a retail store or from other third-party websites much be returned to the original store or site from which they were purchased.
Please return items unused and, where possible, in their original packaging. You must take reasonable care of the goods while they are in your possession – if items are returned damaged or not in the same condition, we may reduce your refund to reflect any loss in value.
To make a return, visit our Refund Policy and follow the on-screen instructions to generate your return label on the Returns Portal. For UK orders, use the pre-paid label provided. If you are returning goods from outside the UK, you are responsible for the cost of return (unless the goods are faulty), although you may have the option to purchase a pre-paid returns label through the portal.
Pack your items securely and attach the label so it is clearly visible. If you cannot access the Returns Portal, please contact our Customer Services Team at customerservice@kickers.co.uk and they will send you the required documents.
Please do not send returns to our London head office, as this will delay processing. All returns must be sent to our designated returns warehouse, as detailed on your return label.
CANCELLING AN ORDER BEFORE DELIVERY
You may cancel any order free of charge and without giving us a reason, provided it has not yet been shipped. Otherwise, the product(s) will be delivered to you and may be returned in accordance with the Returns Procedure found in the Refund Policy .
CANCELLING AN ORDER AFTER DELIVERY – CHANGE OF MIND
If for whatever reason you are not happy with a product you ordered, you may exercise your statutory right of withdrawal. You can invoke your right to withdraw by informing us, without any reason, that you want to return the product within 14 days after you have received the goods and you will receive a full refund plus delivery costs (to the extent that such delivery cost is at our standard delivery rate) without undue delay, and in any event, no later than 30 days from the day on which you inform us of your right to withdraw. We may, however, choose to withhold the reimbursement until we have received the products or until you have supplied evidence of having sent back the products (whichever is earlier).
The right to withdraw does not apply to customised products.
CANCELLING AN ORDER AFTER DELIVERY – FAULTY PRODUCTS
We’re legally required to make sure that the products we supply are, as described, fit for purpose and of satisfactory quality. If you receive a faulty or incorrect item, please contact our Customer Services team or follow our Returns Procedure to arrange a return as soon as practicably possible. We may ask you to provide information or images to help us assess the issue. If they are found to be faulty or not as described, you have within 30 days of receiving the goods to return the products and the purchase price and delivery costs will be refunded to you. If you return the products after 30 days, we will at your option, repair or replace the product for you at no cost to you. If repair or replacement is possible, you may choose to receive either a refund or price reduction depending on the circumstances. These rights are in addition to your other statutory rights.
We will bear all reasonable costs of returning faulty products. Refunds will be made to your original payment method within 14 days of receiving the returned goods (or proof of return).
If, following inspection, we determine that the product is not faulty or not misdescribed, your statutory rights to a refund or repair will not apply and the product will be returned to you. We may, at our discretion, offer a goodwill refund or exchange.
REFUND INFORMATION
Refunds will be issued based on the original form of payment and within 14 days of receiving the product or you providing us with proof of return.
7. EVENTS OUTSIDE OUR CONTROL
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, first, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, government restrictions or lockdowns, or failure of public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale:
a) We will contact you as soon as reasonably possible to notify you; and
b) Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
Where the Event Outside Our Control affects Our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see your cancellation rights under Cancellation above.
8. LIMITATION OF LIABILITY
Nothing in these Terms of Sale excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
If we fail to comply with these Terms of Sale, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable skill and care.
We only supply products for domestic and private use. You agree not to use the products for any commercial, business or resale purposes, and therefore, to the fullest extent permitted by law, we have no liability to you for any business losses, including (without limitation) loss of profit, loss of revenue, loss of business, loss of anticipated savings, business interruption, or loss of business opportunity.
We are not responsible for any delay or failure to perform our obligations under these Terms of Sale if such delay or failure is caused by an Event Outside Our Control, as described in these Terms.
Except as expressly stated in these Terms of Sale, and to the extent permitted by applicable law, our total liability to you in respect of any loss or damage arising out of or in connection with the Contract (whether in contract, tort, negligence, breach of statutory duty or otherwise) shall not exceed the total price paid by you for the products under the Contract.
This clause does not affect your statutory rights, including your rights relating to products that are faulty or not as described.
9. CHOICE OF LAW / JURISDICTION
These Terms of Sale, their subject matter and their formation are governed by English law, subject to the application of any mandatory laws in the country in which you reside. We both agree to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising out of or in connection with these Terms of Sale or your use of the Website.
All claims should be brought within one (1) year after the claim arises, except to the extent a longer period is required by applicable law.
We are under legal obligation to notify you that certain disputes can be settled by Alternative Dispute Resolution (''ADR''). The approved body to resolve disputes via ADR in our industry is The Retail Ombudsman. If you are in the EU, you can also find an approved ADR provider in your country here http://ec.europa.eu/odr. However, please note that settling disputes via ADR is not mandatory and, as we have not elected to resolves our disputes via ADR, ADR is not available to you as a means to settle this matter.
10. FEEDBACK OR COMPLAINTS
We welcome any comments about our service, so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain about our service, please contact us stating clearly that you are making a complaint. Our aim is to respond to your complaint within seven (7) working days, either resolving the complaint, or with a timescale for resolution.
KICKERS X RESKINNED TAKEBACK TERMS
1. Eligibility
1.1 Voucher codes will be issued only for genuine Kickers UK footwear originally purchased in the United Kingdom.
1.2 Only pairs of Kickers shoes qualify. No voucher will be issued for single or unpaired shoes.
1.3 The takeback programme is available to UK customers only.
2. Issuing of Voucher Codes
2.1 The takeback programme is operated by Reskinned Limited (“Reskinned”).
2.2 Voucher codes will be issued by Reskinned within 10 days of Reskinned receiving qualifying footwear in accordance with the takeback rules.
2.3 If a voucher code is not received within this timeframe, customers should contact takeback@reskinned.clothing.
2.4 Kickers has no control over, and accepts no responsibility for, the operation of the takeback programme.
3. Voucher Value
3.1 The value of the voucher code is determined by the number of qualifying pairs returned in a single transaction:
- One pair returned: £10 voucher
- Two pairs returned: £20 voucher
3.2 A maximum of two pairs may be submitted per takeback transaction.
4. Voucher Redemption
4.1 Voucher codes may be redeemed only on Kickers footwear purchased at Kickers.co.uk.
4.2 A minimum spend of £60 on Kickers.co.uk is required for voucher activation.
4.3 Voucher codes may be redeemed once only and against a single transaction.
4.4 Where multiple items are purchased in that transaction, the voucher value will be deducted from the total cost of Kickers footwear items.
4.5 Voucher codes must be entered at checkout in the promotional code field.
5. Restrictions
5.1 Voucher codes are valid for 9 months from the date of issue.
5.2 Voucher codes may be used only on full-price items.
5.3 Voucher codes cannot be used in conjunction with any other voucher, promotional code, or discount offer.
5.4 Voucher codes are non-transferable, non-exchangeable, and have no cash value.
5.5 Voucher codes cannot be honoured retrospectively if not used at the time of purchase.
5.6 If footwear purchased using a voucher code is later returned, no replacement voucher will be issued and the original voucher will be deemed used.
6. Amendments
6.1 Kickers reserves the right to amend or withdraw these terms and conditions at any time, without prior notice.
7. Operator of the Programme
7.1 The takeback programme is operated solely by Reskinned Limited.
7.2 By sending footwear to Reskinned, you acknowledge that Airborne Footwear Limited (trading as Kickers) has no control over, and accepts no liability for, the operation of the takeback programme.