Payment
Q. Am I charged for the items as soon as I order them?
A. Once you have placed your order the money will be deducted from your card.
Q. How can I pay?
A. You can pay by Visa, Visa Delta, MasterCard, Maestro, Switch, Solo and American Express.
Q. Is the site secure?
A. We take the privacy and security of your payment and personal details very seriously. Our site uses high-level SSL encryption technology from VeriSign, one of the most advanced security solutions currently available for online payments. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.kickers.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
Delivery
Q. Where does kickers.co.uk deliver?
A. We are able to deliver throughout mainland UK (including Northern Ireland, Scottish Highlands and Islands) and EU. Unfortunately at this time we cannot take orders for delivery to the Channel Islands, BFPO or addresses outside EU.
Q. What are the delivery methods?
A. There are two delivery options for the UK (Standard and Express Delivery) and one (Standard) for EU. Please see our Delivery Policy for full details.
Q. Can I nominate a day and time for delivery?
A. If you choose our next day priority service (UK only) and order before 1.00pm, we guarantee delivery the next day. If you choose the UK standard delivery option we guarantee delivery within 5 working days. For the EU standard delivery option allow 3-7 working days.
Q. What happens if I am not home when the product arrives?
A. If you're not available at the time of delivery, the carrier will leave a card with a contact telephone number; you will then be able to arrange a suitable time for your order to be redelivered.
Q. Will I have to sign for my delivery?
A. A signature is required for all UK Mainland deliveries and any deliveries to the Scottish Highlands and Islands and Northern Ireland 2kg in weight and under. If you are not available to sign, the driver may ask a neighbour to sign for it. If they leave it with a neighbour they will leave a card for you telling you where it is.
Q. What if I think my order is late?
A. If the delivery date has passed, and you have not heard from us, please contact our Customer Services team by email or telephone.
Returns
Q. How do I return a product?
A. To return a product you first need to obtain a unique Returns Authorisation Number. To obtain this call our Customer Services team on 0845 603 7151 (International on +44 1254 277231) or email us at enquiries@kickers.co.uk
Once you have obtained the number you can then return the goods by post. Your parcel is your responsibility until it reaches us, so we recommend using Royal Mail Registered Post. We cannot accept responsibility for parcels that get lost on the way to us. You will need to pay for the postage of any items you return. If you are returning faulty or damaged goods, we will refund your postage costs.
Products can only be returned by post to the following address:
Kickers.co.uk Returns
Unit 2 Walker Park
Walker Road
Guide
Blackburn
BB1 2QE
Q. Does the product need to be returned in its original packaging?
A. Yes in order for you to receive a full refund the product needs to be returned in its original packaging in its original condition.
Q. How quickly will I receive a refund?
A. Refunds will be credited to your debit/credit card no later than 30 working days after we receive your returned goods.